Check out our Frequently Asked Questions below. If you still need help please contact us.
How long does shipping take?
Free Standard Shipping on all US Orders over $125 USD
3-5 Day Standard Shipping: $6.99 USD
1-2 Day Rush Shipping: $23.99 USD
What is your refund policy?
If you’re not satisfied with your purchase, you may return it for store credit only.
We must receive the return within 30 days from the date of purchase.
Items marked as Final Sale are not eligible for return or exchange.
If an item is purchased full price, then purchased again during a promotion or sale, this voids the return of the item purchased at full price and on sale.
To initiate a return click here to complete the contact us form, and be sure to include your order number in the body of the message indicating you wish to initiate a return or exchange.
What if I never receive my order?
AOG is not responsible for any lost or stolen packages. If you believe the package to be lost or stolen, it is the customers responsibility to file a claim with the shipping carrier. Once claim is validated by the shipping carrier (including claim number), AOG will issue a refund equal to the value amount of the lost package.
Can I modify my order once it's placed?
We will try our best to accommodate modifications to orders that are new. If an order has been processed and tracking number sent, it has already been sent for shipping and we will be unable to modify it further. We cannot cancel any orders. For any further inquiries about your order, please email us at firstname.lastname@example.org with your inquiry described in full, as well as your order number.